Is Found legit?
Yes, Found is a real, operating telehealth company, but its customer reviews are genuinely mixed and the complaints follow a pattern worth reading before you sign up. It holds 3.8 out of 5 across 663 Trustpilot reviews, and its BBB profile reads B- (not BBB accredited; BBB customer review score ~2.6/5). On our own methodology it scores 7.3/10, at $129/mo (membership $49 + medication; $99/mo total on the insured path, cash tiers below).
This page is written by GLP-1 Picks, not by Found. We earn a commission if you sign up through our link, which never changes the score. Every provider is scored by the same published methodology.
Who actually operates it
San Francisco, CA
What third-party reviewers say
Found Health (joinfound.com) holds a roughly 3.8/5 TrustScore on Trustpilot across ~660+ reviews, with positive feedback on non-judgmental coaching, community support, and meaningful weight-loss results. The dominant recurring criticism is billing and cancellation friction: a poorly-disclosed ~$99 early-cancellation fee, surprise/separate medication charges, slow or denied refunds, and no phone support, themes echoed in BBB complaints (B- grade, ~2.6/5 BBB review score).
Reddit sentiment (mixed): No direct Reddit threads surfaced in search; broader user sentiment is mixed, praise for coaching/results offset by recurring complaints about surprise billing and a poorly-disclosed early-cancellation fee.
Trustpilot verified June 19, 2026, external-reviews verification pass..
What people complain about with Found
- •Costs vary by insurance status and medication choice rather than one flat rate; run Found's coverage check first to see your exact copay before paying
- •The insurance navigation process adds steps compared to simple cash-pay platforms; the payoff is the ~$30 typical copay
- •Compounded medication availability may shift with FDA enforcement changes; the 10+ medication formulary lets your clinician move you to a brand-name option if it does
Our verdict
Found is the clear winner for insured patients. The insurance coordination service and GLP-1 coverage check are features most competitors simply don't offer, and the 10+ medication toolkit gives clinicians flexibility single-medication platforms can't match. Cash-pay at $129/mo is competitive but not best-in-class. If you have insurance, start with the coverage check, you'll know your covered medications and copay before spending anything.
Found, $129/mo, scored 7.3/10 on our methodology.
Informational only, not medical advice. Ratings and prices verified at the dates shown and change frequently; confirm on Found's own site before purchasing.