Is Found legit?
Yes, Found is a real, operating telehealth company, but its customer reviews are genuinely mixed and the complaints follow a pattern worth reading before you sign up. It holds 3.8 out of 5 across 663 Trustpilot reviews, and its BBB profile reads B- (not BBB accredited; BBB customer review score ~2.6/5). On our own methodology it scores 7.3/10, at $129/mo (CORE plan; about $30/mo with insurance).
This page is written by GLP-1 Picks, not by Found. We earn commission if you sign up through our link, which never changes the score. Editorial policy.
Who actually operates it
San Francisco, CA
What third-party reviewers say
Found Health (joinfound.com) holds a roughly 3.8/5 TrustScore on Trustpilot across ~660+ reviews, with positive feedback on non-judgmental coaching, community support, and meaningful weight-loss results. The dominant recurring criticism is billing and cancellation friction: a poorly-disclosed ~$99 early-cancellation fee, surprise/separate medication charges, slow or denied refunds, and no phone support, themes echoed in BBB complaints (B- grade, ~2.6/5 BBB review score).
Reddit sentiment (mixed): No direct Reddit threads surfaced in search; broader user sentiment is mixed, praise for coaching/results offset by recurring complaints about surprise billing and a poorly-disclosed early-cancellation fee.
Trustpilot verified June 19, 2026, external-reviews verification pass..
What people complain about with Found
- •Costs vary by insurance status and medication choice rather than one flat rate; run Found's coverage check first to see your exact copay before paying
- •The insurance navigation process adds steps compared to simple cash-pay platforms; the payoff is the ~$30 typical copay
- •Compounded medication availability may shift with FDA enforcement changes; the 10+ medication formulary lets your clinician move you to a brand-name option if it does
Our verdict
Found is the clear winner for insured patients. The insurance coordination service and GLP-1 coverage check are features most competitors simply don't offer, and the 10+ medication toolkit gives clinicians flexibility single-medication platforms can't match. Cash-pay at $129/mo is competitive but not best-in-class. If you have insurance, start with the coverage check, you'll know your covered medications and copay before spending anything.
Found, $129/mo, scored 7.3/10 on our methodology.
Informational only, not medical advice. Ratings and prices verified at the dates shown and change frequently; confirm on Found's own site before purchasing.