Is GoodRx Care legit?
Yes, GoodRx Care is a real, operating telehealth company, but its customer reviews are genuinely mixed and the complaints follow a pattern worth reading before you sign up. It holds 3.6 out of 5 across 3,183 Trustpilot reviews, and its BBB profile reads A+ (not accredited). On our own methodology it scores 6.2/10, at $119/mo.
This page is written by GLP-1 Picks, not by GoodRx Care. GoodRx Care pays us nothing, and every GoodRx Care link on this page goes to our own review rather than to them. Some other providers we cover do pay us a commission. Every provider is scored by the same published methodology.
Read our full GoodRx Care review→
Who actually operates it
Santa Monica, CA
What third-party reviewers say
GoodRx's Trustpilot profile (goodrx.com, the parent brand, GoodRx Care is its telehealth division, with no separate Care-only profile) sits at a TrustScore of 3.9 from roughly 3,000+ reviews, a polarized distribution (about 77% 5-star but ~14% 1-star). Praise centers on affordability, convenience, and the easy interface; recurring criticism is slow provider response and message-center wait times (some users citing 8+ hour waits) plus customer-service friction. BBB lists GoodRx Care with an A+ rating but no accreditation.
Trustpilot verified Re-verified 2026-08-03 via scripts/check-provider-reputation.py (patchright, Trustpilot __NEXT_DATA__). Profile is isMerged, which explains the count jump..
What people complain about with GoodRx Care
- •Model changed from pay-per-visit to subscription, users expecting à-la-carte pricing should double-check current terms
- •Compounded GLP-1s are de-emphasized on current marketing, may no longer be available
- •Subscription model means ongoing monthly fee even in maintenance months
- •Follow-up clinical care is still basic compared to dedicated GLP-1 platforms
Our verdict
GoodRx Care is a convenient prescription pathway for users already in the GoodRx ecosystem, especially those with insurance. The discount integration is genuinely useful for finding the cheapest pharmacy prices. But as a GLP-1 program, it's bare-bones, no ongoing support, no medication included, no compounded options. Users wanting a complete GLP-1 experience should look at dedicated platforms instead.
GoodRx Care, $119/mo, scored 6.2/10 on our methodology.
Informational only, not medical advice. Ratings and prices verified at the dates shown and change frequently; confirm on GoodRx Care's own site before purchasing.