Is GoodRx Care legit?
Yes, GoodRx Care is a real, operating telehealth company, but its customer reviews are genuinely mixed and the complaints follow a pattern worth reading before you sign up. It holds 3.9 out of 5 across 3,023 Trustpilot reviews, and its BBB profile reads A+ (not accredited). On our own methodology it scores 6.2/10, at $119/mo.
This page is written by GLP-1 Picks, not by GoodRx Care. We earn nothing if you sign up with them. Editorial policy.
Who actually operates it
Santa Monica, CA
What third-party reviewers say
GoodRx's Trustpilot profile (goodrx.com, the parent brand, GoodRx Care is its telehealth division, with no separate Care-only profile) sits at a TrustScore of 3.9 from roughly 3,000+ reviews, a polarized distribution (about 77% 5-star but ~14% 1-star). Praise centers on affordability, convenience, and the easy interface; recurring criticism is slow provider response and message-center wait times (some users citing 8+ hour waits) plus customer-service friction. BBB lists GoodRx Care with an A+ rating but no accreditation.
Trustpilot verified June 19, 2026, external-reviews verification pass..
What people complain about with GoodRx Care
- •Model changed from pay-per-visit to subscription, users expecting à-la-carte pricing should double-check current terms
- •Compounded GLP-1s are de-emphasized on current marketing, may no longer be available
- •Subscription model means ongoing monthly fee even in maintenance months
- •Follow-up clinical care is still basic compared to dedicated GLP-1 platforms
Our verdict
GoodRx Care is a convenient prescription pathway for users already in the GoodRx ecosystem, especially those with insurance. The discount integration is genuinely useful for finding the cheapest pharmacy prices. But as a GLP-1 program, it's bare-bones, no ongoing support, no medication included, no compounded options. Users wanting a complete GLP-1 experience should look at dedicated platforms instead.
GoodRx Care, $119/mo, scored 6.2/10 on our methodology.
Informational only, not medical advice. Ratings and prices verified at the dates shown and change frequently; confirm on GoodRx Care's own site before purchasing.