Is Ro legit?
Yes, Ro is a real, operating telehealth company, but its customer reviews are genuinely mixed and the complaints follow a pattern worth reading before you sign up. It holds 3.7 out of 5 across 3,100 Trustpilot reviews, and its BBB profile reads B (accredited). On our own methodology it scores 7.2/10, at $149/mo.
This page is written by GLP-1 Picks, not by Ro. We earn nothing if you sign up with them. Editorial policy.
Who actually operates it
New York, NY
What third-party reviewers say
Ro has a middling Trustpilot TrustScore around 3.7/5 across roughly 3,100+ reviews, with a sharper split off-platform: BBB lists it as accredited (B rating) but with a very low ~1.1-1.2/5 customer-review score and 500+ complaints. Praise covers effective GLP-1 results and easy onboarding, while the dominant recurring criticism is lack of pricing transparency (the required ~$149/mo membership separate from medication) plus billing, cancellation, and refund disputes.
Reddit sentiment (mixed): Many users praise weight-loss results and reduced 'food noise'; recurring complaints center on the undisclosed $149/mo Ro Body membership, billing/cancellation friction, and refund disputes.
Trustpilot verified June 19, 2026, external-reviews verification pass..
What people complain about with Ro
- •Membership and medication are billed separately, readers need to add them together for the all-in monthly cost
- •Brand-name only, no compounded semaglutide or tirzepatide (compounded 'limited' footnote from prior years is not reliably offered now)
- •Without insurance, brand-name meds stack on top of the $149 membership ($199+ intro, $349+ ongoing for Wegovy injection)
Our verdict
Ro is the safest bet for insured users who want brand-name GLP-1 medications from a trusted platform. The speed, insurance integration, and brand recognition are unmatched. The trade-off is no compounded options and high self-pay prices, if you don't have insurance coverage, platforms like Willow or Henry Meds offer much better value.
Ro, $149/mo, scored 7.2/10 on our methodology.
Informational only, not medical advice. Ratings and prices verified at the dates shown and change frequently; confirm on Ro's own site before purchasing.