Is Hims legit?
Yes, Hims is a real, operating telehealth company, but its customer reviews are genuinely mixed and the complaints follow a pattern worth reading before you sign up. It holds 3 out of 5 across 8,286 Trustpilot reviews. On our own methodology it scores 7.9/10, at $199/mo.
This page is written by GLP-1 Picks, not by Hims. We earn nothing if you sign up with them. Editorial policy.
Who actually operates it
San Francisco, CA
Prescribers: Mixed clinical staff (rotating provider model; credentials and individual names not surfaced publicly).
What third-party reviewers say
Hims has the most polarized customer-experience signal in our table, 3.0 stars across 8,286 Trustpilot reviews, with the highest 1-star rate (28%) we've measured. The 1-star pool clusters around subscription/billing issues: unexpected charges, hard-to-cancel subscriptions, slow customer service responses. The reviews span ALL Hims products (ED, hair, mental health, weight loss), so the GLP-1-specific experience may differ, but Hims doesn't publish product-segmented Trustpilot data, so this is the rating consumers see. For context: Henry Meds (4.5★/12K reviews) and MEDVi (4.4★/13K reviews) operate in the same category with materially better signals.
Trustpilot verified on our last check.
What people complain about with Hims
- •Trustpilot rating is 3.0 stars / 8,286 reviews (May 2026), significantly below Henry Meds (4.5), Eden Health (4.5), Yucca Health (4.6), MEDVi (4.4). The lowest customer-experience signal of any major brand we track.
- •28% of Trustpilot reviews are 1-star, the highest 1-star rate in our table. Top complaint themes: subscription handling, unexpected charges, customer service responsiveness.
- •Hims reviews span ALL their products (ED, hair loss, mental health, weight loss), not just GLP-1. But the rating still applies because most users don't separate experiences by product.
- •'Hims Oral Kit' is NOT a GLP-1, it's a non-GLP-1 metabolic combination (metformin + bupropion + topiramate + B12 + naltrexone). Easy to confuse with their compounded semaglutide. Read the product page carefully before signing up.
- •Brand Wegovy at $599/mo is not competitive with LillyDirect/NovoCare cash prices or with Hers ($149/mo for the same product via the same Novo partnership).
- •Generic high-volume support, large patient base means less personalized attention than smaller competitors.
Our verdict
Hims has the strongest brand recognition and one of the few direct Novo Nordisk partnerships for FDA-approved Wegovy. But the verified Trustpilot rating (3.0 across 8,286 reviews, 28% 1-star) is the weakest in our table, the lowest customer-experience signal among major affiliates. Best for men who specifically need the brand-name access and are willing to navigate high-volume generic support. For most users, Henry Meds (4.5★/12K reviews) or MEDVi (4.4★/13K reviews) deliver better customer experience at comparable prices.
Hims, $199/mo, scored 7.9/10 on our methodology.
Informational only, not medical advice. Ratings and prices verified at the dates shown and change frequently; confirm on Hims's own site before purchasing.